The Trail Of Painted Ponies BBB Business Review

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Kelly from Florida wrote on September 14, 2017:
I was wondering what the numbers on the bottom of the horses mean. their edition and the number that follows and how do those numbers change their value?
Response From Trailmaster:
The answer to all these questions can be found in the Q and Q section of our website.

Debra Swaim from Apple Valley ,CA wrote on September 14, 2017:
On the Photo Treasure Hunt Winner Announced page there is a picture of a life size pony the is stars and strips. done antiquish That is a beautiful pony. Have you considered recreating it?
Response From Trailmaster:
That particular Pony was created by a Navajo artist who was very protective of the image, and expressed the desire that it not be reproduced as a figurine. We respected his wishes. You are right, it is beautiful, and it is on display at the Booth Western Art Museum in Cartersville, Georgia.

jennifer from USA wrote on September 12, 2017:
I was wondering if the painted ponies ever made these horse as a bradford exchange or not their names are: war Bird spirit,canyon runner spirit, cloud dancer spirit, spirit warriors spirit, blue feather spirit, and shaman spirit
Response From Trailmaster:
We don't have the kind of relationship with Bradford Exchange that would allow us to recreate one of their horses.

Jane Bates from UK wrote on September 11, 2017:
I have a 1E "Dream Horse" (by Janee Hughes) which came from a seller in Australia and has a plaque on it saying "Dream Horse". I have just purchased another "Dream Horse" from a UK seller. It is an earlier 1E. Strangely, it has no plaque, or any sign of ever having a plaque. Did the earlier ones not have the name plaques on the base? Thank you for your help. Jane
Response From Trailmaster:
"Dream Horse" was initially crafted by Westland with no title plaque. Then when The Trail moved to Enesco as our manufacturer, "Dream Horse" was re-crafted by Enesco with a title plaque. Beginning with the Winter 2010 release, which was the first release with Enesco, title plaques were included on all figurines.

John from Nevada wrote on September 08, 2017:
What does a blank serial number mean it says. 1E but no number
Response From Trailmaster:
Each Painted Pony is supposed to be hand-numbered. On occasion there is a human error, and one gets through that is not numbered. That's probably what happened in this case.

cynthia sanson from the colony tx wrote on September 06, 2017:
how can I track my order?
Response From Trailmaster:
Call the toll-free number for the Official Store.

Andrea Gutscher from Switzerland wrote on August 17, 2017:
I lately bought "sounds of thunder" abroad. back home I noticed that I have that one already. Is there something like an exchange platform? maybe someone else is in the same situation and likes to exchange his pony... thanks!
Response From Trailmaster:
I wish there were a Trading Post for Painted Ponies, so to speak. The best alternative at this time would be to try and sell your Pony on eBay, or offer to trade out with someone who is putting their Pony for sale who may be interested in your "Sounds of Thunder." Good luck.

Lauren Maultsby from Indiana wrote on August 04, 2017:
What material are painted ponies made out of? Are the porcelain or resin?
Response From Trailmaster:
Most of the Painted Pony figurines are cast in artist-grade resin. We used to cast some in porcelain, but not anymore.

Danielle from Michigan wrote on July 31, 2017:
How many Ponies are in the entire collection?
Response From Trailmaster:
There have been 329 Painted Pony figurines in total crafted to date - including 56 Holiday Painted Ponies, 12 Exclusive Figurines, 1 Exclusive ornament, 4 Four Seasons Collection Pained Ponies, 1 Masterpiece Collection Painted Pony, and 2 Celebrity Collection Figurines.

Nicholas Matkin from California wrote on July 26, 2017:
We have recently moved for work, and several of our boxes were badly damaged. Is there anywhere to get replacement boxes?
Response From Trailmaster:
Sorry but we have not created replacement boxes.