The Trail Of Painted Ponies BBB Business Review

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Lu Ann W Turlington from North Carolina wrote on November 14, 2017:
Do all painted ponies come in a box. Some have that they come in laminated boxes others say nothing about being boxed.
Response From Trailmaster:
When purchased new from a reputable retailer, or the Official Trail of Painted Pony Store, all legitimate figurines come in a laminated box.

Sandy Dean from Mississippi wrote on November 07, 2017:
I received a Magic Mystic Mare for my birthday - it is a 1E/ however it is not numbered - what does this mean?
Response From Trailmaster:
I hate to say it but it means that a human error took place. All the Painted Pony figurines are supposed to be hand-numbered on the underside of the base, and someone messed up.

Adriana from Texas wrote on November 04, 2017:
My beloved Medicine Horse and Sacred Refelction of Time Ponies broke during a Relocation service. Were can I fine them again? They were a presentar for my Husband. Thank You in advance. Adriana.
Response From Trailmaster:
Your best bet is eBay, but we will let several private sellers who have collected special Painted Ponies in the past know which Ponies you are interested in. Please contact Rikki at: [email protected]

Dean Hubbard from Wagoner,okla wrote on November 01, 2017:
My wife and I just moved into a new house,and five of her special ponies got broke in the move,I know they can be glued but I would really like to possibly find her some to replace them if any one had them for sale. I will get all the information and submit it later.
Response From Trailmaster:
When you do identify the broken Ponies, let us know. We may have some in the Vault or in our Official Store. Contact: [email protected]

margaret cook from melbourne australia wrote on October 29, 2017:
I have a small collection of painted ponies some of which are now retired, I am interested in selling but do not know how to go about it can you offer any suggestions
Response From Trailmaster:
At this point, the primary way to resell Painted Ponies is through eBay. Since you are writing from Australia, not sure how that would work, how shipping would be handled.

Kim stagg from Canada wrote on October 26, 2017:
I have purchased "night flight" one tip of the wing is broken off. Do you have a return policy or how can this be fixed. Thanks
Response From Trailmaster:
Sorry to hear this. Please check with the retail location where you purchased the piece and see what their return policy is.

Donna Merritt from Goldsboro, NC wrote on October 24, 2017:
I have an ear broken on my pony, What is the best way to fix it?
Response From Trailmaster:
Super glue should probably be used to re-attach the broken piece. You may want to check with a local crafts store to see what they would suggest about smoothing and repainting the crack.

Olga Bruno from Chino Hills, CA wrote on October 23, 2017:
I have two 2009 ponies, “Carries the Spirit, and “Bonanza”. I don’t find them on the collector’s checklist? We’re they issued by Trail of Painted Ponies?
Response From Trailmaster:
Yes, they were.

Rosa Roberts from Nebraska wrote on October 17, 2017:
I noticed that Autumn Dancer,#12271 made in 2008 is missing the edition numbers is that the way all of them were made. Or is this a mistake
Response From Trailmaster:
It sounds like this was a human error. Sorry about that. It sometimes happens.

Tracie from United States wrote on September 28, 2017:
I have a 1583 Anasazi Spirit Horse and we recently moved and both ears broken off. I found one but cannot find the other. Please any suggestions on what to do
Response From Trailmaster:
That's unfortunate. The best suggestion we can make is to pick up some Sculpy at a hobby store and try and recreate the missing ear.